환불 정책

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dyvmffp5199@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dyvmffp5199@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dyvmffp5199@gmail.com.

교환 안내

1. 교환은 구매하신 상품 사이즈 교환만 가능합니다. [다른 상품으로 교환X]

2. 교환은 구매하신 상품에 한해서 1회 가능합니다.

3. 상품 수령 후 48시간 내로 교환 신청을 해주시기 바랍니다. [연락 없이 보내시면 저희가 상품 못 받습니다]

4. 상품 불량 시 동일 상품만 교환 가능하십니다.  

[교환이 안되는 경우]

- 고객님의 책임 사유로 인해 상품의 변형, 훼손 또는 파손된 경우
- 오염물질이 묻어있는 경우 (립스틱, 화장품, 음식물, 향수, 섬유유연제, 불순물 등)
- 착용 (사용) 또는 세탁한 경우
- 제품 자체의 택(tag)이 제거 된 경우
- 시착용만 해도 상품 가치가 떨어지는 경우 (언더웨어, 레깅스 등)
- 개별 주문 제작 상품 등 특정 상품의 특성 상 재 판매가 어려운 경우
- 기획 상품(세일, 이벤트, 한정 수량 상품 등)

- 수제화 및 리얼 가죽 상품은 환불이 불가능합니다.